ScrollPic SUPPORT CENTER

What do you need help with?

TROUBLESHOOTING

Case Errors & Resolutions

PERMISSION DENIED CRITICAL

Photo Library Permission Denied

App displays blank gallery or Access Restricted dialog when scanning photos.

RESOLUTION STEPS

Go to iOS or Android Settings -> Privacy & Security -> Photos -> Select ScrollPic -> Enable Full Access.

STORAGE ALERT WARNING

Low Storage Space Warning (< 500 MB Left)

Device storage is under 500 MB, blocking batch photo compression and export actions.

RESOLUTION STEPS

Use Gesture Cleanup to swipe left and empty trash or delete large videos, then re-open ScrollPic.

ICLOUD SYNC INFO

iCloud Original Asset Download Pending

Original high-res photo is stored in iCloud and device is offline or in Low Power Mode.

RESOLUTION STEPS

Connect to Wi-Fi, open native Photos app, tap photo once to force download, then open ScrollPic.

CORRUPT FILE SKIPPED

Unsupported or Corrupt File Format

App skips damaged photos or unsupported legacy codecs during batch conversion.

RESOLUTION STEPS

Use ScrollPic's Photo Converter tool to re-encode the file to standard JPEG or WebP format.

KNOWLEDGE BASE

Frequently Asked Questions

Does ScrollPic upload my photos or videos to any cloud server? +

Never. ScrollPic is 100% local and privacy-first. All media scanning, compression, metadata removal, and scrolling happen entirely on your phone's native hardware. Zero photos or data ever leave your device.

Is internet required to use the app? +

No internet connection is needed. ScrollPic works 100% offline anywhere in the world with zero server dependencies.

What happens to my photos when I use the Photo Compressor? +

ScrollPic creates a newly optimized copy of your image saved directly to your camera roll based on your selected compression quality (10% to 100%). Your original media is never altered or deleted automatically.

What is the EXIF Privacy Inspector? +

It displays lens model, aperture, ISO, shutter speed, and exact GPS coordinates embedded in your photos. With one tap, you can strip all metadata before sharing to social media.

What is included in the 3-Day Free Trial? +

You get 100% unlimited access to test every feature and tool without restrictions. You can cancel anytime before the trial ends through your App Store or Google Play account settings.